Delivery Information
Deliveries available to the following regions only:
Armidale │ Uralla │ Tamworth │ Guyra │ Glen Innes │ Walcha
Receiving Your Order & Storage
Our animals are raised here at Balala station, processed and packaged by a certified butcher and delivered to your door.
Our produce is perishable and each vacuum package has a best before date which is two weeks from the date of delivery. Products must be stored below 5 degrees Celsius, thus needs to be refrigerated or placed in the freezer as soon as possible after delivery.
Our packaging is Eco-friendly and depending on circumstances, wool insulation and the frozen gel pack included in the box with your order should ensure your order stays fresh and cold if left in a cool, shaded position unopened for some hours. However, we advise that we cannot take responsibility for the box and contents after delivery.
Delivery Windows and Notifications
Ordering opens each month, we then close orders and the process begins, with your Butcher Box arriving about 7 days from the close of orders each month.
Updates of delivery and expected delivery dates will be conveyed to you via SMS.
You will need to respond acknowledging SMS receipt. If you are unable to be at home then you must give instructions for where the delivery person should leave your Butcher Box.
The courier cannot give specific delivery times - it will be between 7.00am and 6.30pm on the given date.
Please also carefully read the Refunds & Cancellation Policy before you place your order.